Who are the NLCE?
The National Landlord Code of Excellence Limited was formed in 2016 to assist landlords and tenants in working together to overcome the impasse that can be created in the Private Housing Sector, due to everyday problems that can arise between a landlord & a tenant.
North Somerset Council halted their plans to introduce selective licensing in some areas of Weston-Super-Mare, after our landlord group opened talks with them to discuss a number of viable alternatives. Using a proactive and fair approach, North Somerset recognised there was another way forward that would achieve better results and encourage good working practices with private landlords; so vital in the current rental market, considering the lack of social housing.
We are a forward thinking community, developing proactive tools alongside North Somerset Council to create a resolve to these everyday dilemmas. Through education and arbitration NLCE UK is assisting local authorities to bring about a better housing standard and rental community.
DECEMBER 2018: Private landlords in a defined area of Weston-Super-Mare must apply and become accredited with agencies who offer a full tenants complaints service. North Somerset Council will then begin inspections of non-accredited properties within the designated area from April 2019.
APRIL 2018: NSC announces the way forward for the districts private rented sector.
As a community of ‘hands-on’ landlords we know that any individual council with limited officers, limited resources and limited experience on the PRS front line leads them to believe that the only option is “Selective and/or additional licensing”. In reality this does not work, it simply increases the anxiousness between landlords and their tenants which creates a bigger divide and leaves the landlord with no option but to raise their rent(s); in an already stretched market. The NLCE firmly believes that the PRS industry needs education and self-regulating, and does not benefit from ‘big stick’ discipline policies currently being issued by many local authorities across the country.
So what do we want to achieve?
The NLCE wants to achieve a level playing field for good landlords and good tenants. It has been created to educate and help those are deemed “bad” simply because they do not understand their AST contractual obligations or their statutory duties. The NLCE is as intolerant of rogue landlords as we are anti-social behaviour from tenants and will work together to eradicate these from all of our neighbourhoods, though educational support.
How can we help tenants?
The NLCE can help tenants through education; in order to understand that their tenancy is their home and not a hotel. Furthermore, if the tenant conducts themselves correctly throughout the tenancy they will create a better tenant history, which will enable them to secure better accommodation in the future.
The NLCE also offers tenants a free Property Maintenance and Repair Report Facility, where tenants can automatically register their property issue(s) (free of charge) via a simple email to their landlord. This system is actively supporting tenants across North Somerset and the South West, allowing for the process of dealing with maintenance and repair problems with a formal notification; there is no place for below-standard private housing in 21st Century Britain.
Related to this post: NLCE repair reporting system makes massive difference to tenants well being
As the NLCE grows it will offer more and more educational help to tenants about issues, such as how to deal with general maintenance issues in their property. It is the NLCE’s mission to help tenants understand why (for example) their central heating may not be coming on, or why they may have damp issues created by condensation from drying clothes over a radiator, etc, etc. The NLCE believe that better understanding of these issue will lead to a better relationship between landlords and their tenants from the outset.
How can we help landlords?
Landlords are really on the front line and under fire from all angles in the current climate. With more and more legislation to protect tenants, stealth taxes to boost government coffers and local licensing schemes against all landlords to pay for the shortfalls in council funding to tackle rogue landlords, landlords are feeling the pinch all around. This means that most are needing to increase their rents to their tenants to cover these additional costs, which of course is not right either.
In light of this, Landlords/Agents who are already accredited on a residential course can passport straight into the NLCE scheme. To do this we would need proof of accreditation and then they’d commit to the NLCE code of conduct. Please contact the NLCE for more info.
Landlords, homeowners and tenants can report this through our Property Maintenance and Repair Report Facility, where the process of proactively and safely addressing anti-social issues can begin.
Document Management & Statutory Certification.
The NLCE understands that one of the most important issues for a landlord, and part of a successful accreditation, is for a landlord to understand their statutory requirements in document management. It is imperative that a landlord delivers to the tenant the necessary documentation on time and within the process of compliance to stay within the law.
Items such as EPC’s, tenancy deposit registration, and gas safe certificates must be served in a particular manner and then, where necessary, renewed on an annual basis. This management from the outset of a tenancy to its completion must be administered, controlled and concluded in a professional and lawful manner. This is why the NLCE provides up-to-date documents via the PIMS Landlord Advice Network to all NLCE accredited subscribers, as well as holding regular CPD courses on poignant landlord topics.