TENANTS PLEASE REPORT YOUR MAINTENANCE ISSUE(S) HERE
IF YOUR MAINTENANCE PROBLEM IS AN EMERGENCY PLEASE CALL YOUR LANDLORD IMMEDIATELY OR ONE OF THE FOLLOWING EMERGENCY NUMBERS:
Electricity supply failed? Please call 105 immediately / Fire? Please call 999 immediately
Police? Please call 999 immediately.
Gas leak? Please call 0800 111 999
and open all doors and windows immediately to ventilate the property.
COVID-19 UPDATE – Standard property maintenance reports will be parked until life gets back to normal. For urgent reports, landlords must follow the official Government guidance on Work Carried Out in People’s Homes (click for more).
This automated email reporting portal allows landlords and tenants to begin the process of dealing with maintenance and repair problems with a formal notification.
YOUR MAINTENANCE ISSUE
Please report your maintenance & repair problem below, making sure that you fill out all of the boxes marked with a ‘ * ‘ as these are mandatory fields, so they must be completed in order for the NLCE team to receive your report successfully.
If you have chosen to send the report to your landlord, they will also receive a copy and a secure link to reply to your email, along with the suggested repair time, date and solution to your maintenance repair report.
By selecting the ‘Send to landlord’ option you are providing permission for the NLCE to contact your landlord/agent to attempt to rectify the issue. If you only select ‘Send to accreditation’ the NLCE will require your permission to contact them on your behalf.
North Somerset Council also offer further help for tenants here: http://www.n-somerset.gov.uk/roguelandlord
This form will be submitted to the NLCE and you will also receive a copy, so please follow the instructions as per the email.
The request is held for escalation by the National Landlords Code of Excellence Ltd.