☆ On 1 October 2015 a number of provisions in the Deregulation Act 2015 came into force. These provisions are designed to protect tenants against unfair eviction where they have raised a legitimate complaint about the condition of their home.
Landlords must note that in law for new tenancies which start in (or after) October 2015;
Agents and tenants put repair requests and resulting actions in writing. Requests in other languages; The Act focuses on written repair requests but does not require them to be in English. The repair reporting system is compliant with the law in providing a translation service and allows tenants to report a problem to their landlord in over 100 languages.